Frequently Asked Questions

Everything you need to know about your Liquitex experience.

How can I track the status of my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

All Liquitex products come with a standard one-year manufacturer's warranty against defects in materials and workmanship under normal use.

How can I change or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order may have already entered the fulfillment process and cannot be changed.